Terms and Conditions

Profile Creation and Account Rules

When you create a profile on 1win India, you have to follow some rules. These rules are in place to keep everyone safe and make sure everything is fair on the site.

• You have to be 18 years old to create an account on 1win India. If you are not 18 yet, it can cause problems;
• You can only have one profile on 1win India. If you have more than one account, 1win India may suspend all of them;
• The information you give to 1win India has to be correct and match the information on your identity documents;
• You should keep your login information safe. Do not share it with anyone.
• You have to be ready to give documents to verify who you are.

Required Personal Information

When you sign up, 1win asks you for information to verify your identity and comply with the law. You must enter the correct details to safeguard your account and speed up withdrawals.

Here’s what you need to provide:

• Your full legal name as it is on identity documents;
• Your date of birth to verify you’re at least 18;
• Your email address to get notifications about your account and security messages;
• Your phone number for two-factor authentication and account recovery if needed;
• Government-issued ID like Aadhaar, PAN card, or passport for KYC verification;
• Your home address to confirm where you reside and prevent fake registrations;
• Proof of payment method ownership to verify that both deposit and withdrawal accounts belong to you;
• Updated information whenever your details change, so you can keep accessing your account.

Documents and Verification

To finish the identity checks, you’ll have to send in documents. All of them should be valid and clear. Find out which documents are acceptable and the requirements for each:

• A government-issued passport, driver’s license, or Aadhaar card with a photo;
• A utility bill, bank statement, or rental agreement from the last 3 months;
• A photo of your bank card (showing the first 6 and last 4 digits) or a screenshot from your e-wallet.

Payments

The lowest amount of money you can put in your account is 300 INR. There are also limits on how much you can put in. 1,000,000 INR is a daily limit and 10,000,000 INR per month. Make sure the payment method you use is in your name because 1win does not accept payment methods that belong to someone else.

Taking money out is easy. You just log in to your account, go to the Cashier tab, and choose to take money out. You choose how you want to get your money and how much. At least 950 INR can be cashed out. It usually takes around 3 to 5 business days to get your money.

Prohibited Activities and Sanctions

1win prohibits certain actions that could compromise fair play and account security. Below are the key actions you shouldn’t take and why the company may close your account:

• If you have multiple accounts, you will see both your accounts closed and funds lost;
• You use bots or software to place bets;
• Take advantage of promotions through unusual betting behavior;
• Share your login information with others;
• Use VPNs to bypass restrictions;
• Submit false identification during verification.

Complaints and Dispute Resolution

If you encounter a problem with 1win, the company can address complaints promptly. You should contact customer support through the live chat or email and provide all relevant transaction details. Don’t forget to include your account ID, transaction number, the date, and the amount you’re questioning. If 1win hasn’t resolved your issue, take it up with the Curaçao eGaming licensing authority.

Liability and Technical Issues

Sometimes things don’t go as planned because of issues. The site is not responsible for problems caused by things it can’t control, such as internet outages or unexpected system failures. If a bet is affected by an error, for example, incorrect odds or server problems, it may be cancelled. Your money will usually be returned to your account within 24 hours.

In cases, natural disasters or major connection issues can cause temporary service interruptions. Even during these times, your account and any valid balance or winnings are safe. If a disruption lasts longer than a few hours, like 6 hours or more, the casino may offer compensation or alternative options if possible.

Data Protection and Privacy Policy

1win collects information from users in India to keep operations secure and comply with regulations. Check out the data the site gathers and how to control it:

• Personal identification data includes your full name, date of birth, email address, and phone number;
• Financial information covers payment details and transaction history;
• Account activity logs track your login times, IP addresses, and betting history;
• Users can access their data by reaching out to support via live chat or email;
• Requests for data deletion will be processed unless there’s a legal reason to retain it;
• Information sharing occurs only with payment processors, regulators, and licensing authorities;
• Security measures consist of SSL encryption and options for two-factor authentication.

Changes to 1win Rules

1win reserves the right to change its terms and conditions whenever it sees fit. Changes usually appear on the website immediately after they’re published. If you continue using the site after any updates, you’re automatically agreeing to the new rules.